1.Return Policy

Eligibility for Returns:-

-Returns are accepted within 7 days from the date of delivery.
– Products must be in their original, unworn, and unwashed condition with all tags and packaging intact.
– Personalized items or products marked as “final sale” are not eligible for returns.

How to Initiate a Return:-

-Contact our customer service team at [email protected] to request a return authorization.
– Provide your order number, reason for the return, and any relevant photos of the product.
– Our team will guide you through the return process and provide you with a return shipping label if applicable.

Return Shipping:

– Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
– We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we are not responsible for lost or damaged returns.

Processing Returns:
– Once we receive and inspect the returned item, we will process your refund within 7-10 business days
– Refunds will be issued to the original payment method used for the purchase.

2. Exchange Policy

Eligibility for Exchanges:
– Exchanges are accepted within 7 days from the date of delivery.
– Products must be in their original, unworn, and unwashed condition with all tags and packaging intact.

How to Initiate an Exchange:
– Contact our customer service team at [email protected] to request an exchange authorization.
– Provide your order number, reason for the exchange, and specify the item you wish to exchange it for.
– We will provide you with instructions for returning the original item and shipping the new item.

Exchange Shipping:
– Exchange shipping costs are generally the responsibility of the customer. However, if the exchange is due to a defect or error on our part, we will cover the shipping costs.
– Please use a trackable shipping service or purchase shipping insurance for items over a certain value, as we are not responsible for lost or damaged exchange shipments.

Processing Exchanges:
– Once we receive and inspect the returned item, we will ship the exchanged item within 7-10 business days.
– If the requested exchange item is out of stock, we will offer a store credit or refund.

3. Defective or Wrong Items

Reporting Issues:
– If you receive a defective or incorrect item, please contact our customer service team immediately at [email protected] within 7 days of receiving your order.
– Provide your order number, a description of the issue, and any relevant photos.

Resolution:
– We will cover the return shipping costs for defective or wrong items and provide a full refund or replacement as per your preference.

4. Contact Information

-Customer Service Email: [email protected]
-Customer Service Phone: +92 330 3563569

5. Policy Updates

– Policy Changes: Flowear reserves the right to update or modify this return and exchange policy at any time. Any changes will be communicated via our website or through customer notifications.